Jarvistate provides structured support to help users set up, troubleshoot, and get full value from the platform. This Support Policy defines how assistance is delivered and what to expect.

1. Contact Channel

Official support email: jarvistateai@gmail.com

2. Scope of Support

Support includes account access issues, feature guidance, installation support, plan access questions, and troubleshooting for product-related errors.

3. What Support Does Not Include

Support does not include custom software development, unmanaged third-party system fixes, or consultation outside Jarvistate product capabilities and documented workflows.

4. Priority and Response

Response priority is based on issue severity and plan level. Pro users receive 24/7 support as part of plan benefits. Other plan response windows may vary by queue volume and incident criticality.

5. Information Required for Faster Resolution

When contacting support, include your registered email, plan type, device and operating system details, issue summary, and screenshots or error text when available.

6. Security and Verification

For account actions, we may request verification to protect account ownership and prevent unauthorized access requests.

7. Service Availability

Support availability may be temporarily affected during maintenance windows, high-volume periods, or security incidents. We still prioritize urgent access-impacting cases.

8. Policy Updates

Jarvistate may update this Support Policy over time to reflect operational and platform changes. Continued use of the service after updates implies acceptance of the revised policy.